Tag Archives: problem

An Olympic Sized Marketing Problem for China?

XHZLC40 Fire Escape MaskAre the Beijing Olympics headed for an opening ceremony marketing problem? Today’s Wall Street Journal raises the specter of athletes wearing masks to the opening ceremony and causing China to lose face. Other blogs and sources are starting to pick up on this.

What if 10 or 20% of the athletes in the opening ceremony parade walked in wearing face masks to protect themselves from the pollution and, ultimately, their chance at an Olympic medal? What does that say about the Chinese government? Do you want that imagery tied to your brand, after paying tens or hundreds of millions to be the official X of the Games?

Do you have a contingency plan in place? What will you say when images of mask-clad athletes in the murky Beijing air, in front of your expensive banner, are transmitted to the world?

Just a thought and one I haven’t fully wrapped my head around yet. I’d love to hear your thoughts.
Creative Commons License photo credit: upton

What's the ROI on gold-plated customer service?

L.L. Bean boots.  By redjar, April 24, 2006, Flickr Today’s article is a reminder that customer service, when done correctly, isn’t an expense.  It can be your #1 marketing tool and put a wide moat between your business and your competitors.

L.L. Bean is the standard against which your phone support should be measured.

From their website:

Guaranteed.  You Have Our WordTM.

Our products are guaranteed to give 100% satisfaction in every way.  Return anything purchased from us at any time if it proves otherwise.  We do not want you to have anything from L.L. Bean that is not completely satisfactory.

Unlike a lot of companies, L.L. Bean really lives by their guarantee.

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