Tag Archives: Offer

An offer you can't refuse

1957 Dodge CoronetHow can you tell if an offer is good, i.e., is a strong consumer offer that makes money?

The answer is when the organization making the offer continues to use the offer.  The case in point is Chrysler’s “Let’s Refuel America” $2.99/gallon gasoline offer, which I wrote about recently.

The offer was supposed to expire in early June, but based on early results–including 25% more web traffic and a 34% increase in Internet leads–the promotion has been extended through July 7th.

Apparently Chrysler has re-crunched the numbers and found the financial results worth continuing making what’s turned out to be a very strong offer.  This is good news for the car buyer looking for a deal, the dealers who like the floor traffic and is good for Chrysler, as far as “moving the metal” goes.  (Overall, though, Chrysler is still in trouble.)

The takeaway is that Chrysler’s promotion has, once again, proven the old direct response maxim: If you want to dramatically increase your response, dramatically increase your offer.

When was the last time you looked at your offer? How might you reallocate your offer cost to create a more exciting offer that’s a true consumer benefit?
Creative Commons License photo credit: epicharmus

Now that's an offer!

gas-pump-closeup-comp.jpgChrysler’s guaranteeing gas for your new vehicle will stay under $2.99/gallon for the next three years.

Talk about a great offer that addresses a couple of problems:

  1. Chrysler has too many large vehicles to sell, with lousy gas mileage.
  2. Gas at $3.00+/gallon is putting a crimp in the budgets of potential buyers, slowing down overall sales.

Rather than go the traditional route of putting cash on the hood of the trucks, in the form of rebates and/or lower interest rates, Chrysler whipped out the calculator. It doesn’t really matter where the “offer cost” goes from a P&L perspective (neglecting any GAAP requirements for the moment), but it does matter from the consumer’s psyche.

The glow of a low price on a 12 mpg truck fades pretty quickly when faced with $3 or $5 gas. Now the customer can at least put a cap on how much they’ll spend for gas over the next few years and take that worry out of the purchase equation.

Summary and takeaways

  1. Think creatively when developing incentives. Don’t restrict yourself to the traditional BOGO, “X% off”, “FREE X with purchase” offers. The more complex the purchase equation, such as a motor vehicle purchase, the more opportunities you have to create interesting offers.
  2. Use your calculator. Once you’ve got that great idea, make sure you do the math carefully. In the case of Chrysler’s offer, it could get expensive if gas rockets to $8/gallon. On the other hand, if it drops to $2, this could be one of the best offers of all time. (Assuming it helps sales.)

ProFlowers email of the day–how to make a strong offer

Every once in a while, I get a great email from one of the many companies I do business with online. Today’s great email is from ProFlowers and contains both an outstanding offer and some great strategic thinking.

Unbeknownst to me, ProFlowers suffered from some serious downtime yesterday. And with it getting close to Valentine’s Day ordering season, that’s a huge problem. The good news is that their website is fixed.

The better news is that I’m saving 15% off my wife’s Valentine’s Day flowers! Continue reading

Samsung shotgun

Today’s example of online marketing waste, which probably went awry someplace in the 4% of process (see Focus on the Four in our featured article section), comes from Samsung in the form of a promotion for their new Blackjack II cellular phone, which is available to subscribers of AT&T’s wireless network.

A couple of reasons why it’s a good thing I received this promotion:

Continue reading